In one of the largest recent fiascos in the electronic market, Samsung’s latest phone, the Galaxy Note 7, has been reported to overheat and explode. With 112 known incidents to date, this poses a large safety risk. In response, Samsung ordered a global recall and have halted sales completely. In September, Samsung announced plans to make a replacement batch of phones with adjusted batteries that would be available to Note 7 users for free through the Refund and Exchange Program. However, these phones were proven to be faulty as well. Because of this, Samsung has asked that every Note 7 is returned.

Samsung is offering customers an opportunity to exchange their phones for any phone of equal value. In addition, they are offering a bill credit as a “token of [their] appreciation and acknowledgement of [the] inconvenience.” They are not wasting any time in ordering this recall and the multiple incentives are meant to speed up the process in order to keep consumers safe.

The Note 7 explosions are caused by the phone overheating due to extra pressure being placed on the plates within battery cells in the device. In short, Samsung tightened their batteries more than they were supposed to, causing the insulation of the batteries to be punctured. That error allowed positive and negative sides of the battery to easily come into contact with each other. This made it possible for electricity to be transferred through the battery, leading to the incidents that brought this problem to light in the first place.

The hasty recall will also slow down production of the Galaxy S8 as Samsung works to find a solution to the Note 7’s battery issue. Samsung usually reveals their new phones at Mobile World Congress, which takes place every year in late February or early March. With this delay, they may not be ready in time for the event. However, Samsung is now in a position where it needs to regain the trust of the public, so they are expected to take extra time if that is what it takes in order to find the solution.

While the amount of customers whose phones have caught on fire may be relatively low, Samsung still urges the recall. They believe that the risk is too high for keeping the phone to be worth it. It is strongly advised that any current Note 7 owners participate in the Refund and Exchange Program as soon as possible and find a safer alternative until Samsung fixes their phones permanently.